2018 Shipping Info: Order by: December 1, 2017, receive by: March 1, 2018; Order by: January 1, 2018, receive by: April 1, 2018; Order by: March 1, 2018, receive by: May 1, 2018; After March 1: Please call for estimated ship dates Online Order Form Downloadable Order Form

Ordering

Quick Shop  •  Shopping Instructions  •  Terms  •  Sales Tax Requirements  •  Delivery Information  •  Missing or Damaged Items  •  Return Information

Quick Shop

Quick Shop is an online order form that allows you to order most items shown in any of our catalogs. Enter the quantity desired, the catalog prefix (e.g., L91, M9B, etc. - this field may be left blank) and the item number (such as 17794 or 16607). If the item has specifications associated with it, a dropdown menu will appear after you have entered the item number. When you click "Add to Cart," Quick Shop fills your cart just like shopping the online store, and normal Checkout procedures are followed to complete the order.

If an item entered into Quick Shop brings up an "Invalid Item Number" or other error, please verify the item number, then contact customer service at 1-855-255-2757. They will be able to help you find the item you are looking for, or a replacement item.


Shopping Instructions

When you are ready to checkout, click on the Shopping Cart & Checkout button on the top of the page. You can review the items added to your cart, change the quantity ordered or remove items. You can also calculate your shipping and handling charges or request a Price Quote. If you want to find more items to add to your cart, click the "Continue Shopping" link on the bottom left-hand corner. If you are satisfied with your selections, click "Checkout."

At checkout, you may log in to your account to use your saved information or you can enter your information without logging in. Enter or confirm your billing and shipping addresses, then provide any additional or delivery information and click continue. Verify that all of the information is correct, then you may print your order or continue the transaction electronically by entering payment information and clicking "Place Order." See Terms for information about purchasing from Upstart.

Our site uses SSL (Secure Sockets Layer), the industry-standard security protocol. For security concerns, please see Security Information.

The order is then sent to Upstart

for processing. Please contact Customer Relations, 1-855-255-2757, if you have any questions.


Terms

These terms and conditions shall constitute the entire agreement between Upstart and the purchaser, and shall be governed by and construed according to the laws of the state of Wisconsin and the United States of America.


Payment Terms

Upstart will ship on open account to libraries, schools, colleges, universities, hospitals and other public institutions. Private business firms and institutions may open accounts with a D & B number. For orders not placed on an open account, you must send payment with your order or charge to MasterCard, VISA, Discover or American Express. Checks are approved through a check clearing service to allow for immediate order processing. All orders are subject to acceptance and credit approval. Payment in U.S. dollars is expected within 30 days of invoice date.

Shipping charges are extra and will be added to your order where appropriate.


International Terms and Conditions

Apply to all sales outside the U.S. For a copy of our international terms and conditions and other information regarding international orders, call, write or fax your request to Upstart. For international orders, call 1-608-743-8000 or fax 1-608-743-8009.


Sales Tax Requirements

Customers from California, Connecticut, Florida, Illinois, Iowa, Michigan, New Jersey, New York, Texas and Wisconsin should include the appropriate sales tax with their order.

If you hold a Certificate of Exempt Status, you must send a copy of your exemption certificate or the appropriate sales tax will be charged to your order.


Delivery Information

Most orders are shipped via FedEx Ground or USPS. Large shipments may require truck delivery. Unloading is the customer's responsibility. If assistance is needed, please call 1-855-255-2757 for more information. You can also call for information about express delivery service.


Rush or Special Delivery

If you're in a hurry to receive your order or have special delivery requirements, please call 1-855-255-2757 for information.


Missing or Damaged Items

Before signing for any shipment, please ensure that the number of pieces being delivered matches the count on the delivery receipt.

For truck shipments: Note any carton shortages or damages on the delivery receipt before signing.

For small package shipments: The number of pieces in the shipment is indicted on each carton. Sign only for the number of cartons you receive. If a carton is missing, it may be delivered the following day.

Before signing, check for any external damage to cartons or packaging. If visible damage is found, open the carton and inspect, and note damage on delivery receipts. Carriers require that damages found after a delivery has been made must be reported within 15 days.

The form on the back of your Packing Slip or your Order Acknowledgment clearly outlines how to report damaged merchandise. Contact our Customer Relations Department at 1-855-255-2757 if you have any questions.

After delivery, carefully inspect the carton and packing to make sure small items have not been overlooked. If any items are missing from your order, check the Packing Slip to see if they have been back ordered for later delivery. Call 1-855-255-2757 to report any missing items.

Always make a note on the delivery receipt regarding any damages or missing items - this will help expedite your claim later.


Return Information

To return an item, call 1-855-255-2757 by July 1, 2014. Our Customer Relations staff will work with you to review your claim and arrange for a prompt refund, credit or replacement. Restocking fees may apply.



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